FAQ
Fraudulent Activity
Q. Who do I contact for lost or stolen
ATM, Visa® DEBIT, MasterCard or Visa Credit Card?
A. Call the Credit Union at (281) 856-5300 or 800-456-3228 and speak
to a Call Center Representative during normal business hours. After
hours, please call and select option "4" off of the main
menu and leave the requested information and your card will be blocked.
Q. Fraudulent activity has occurred on
my FCCU Credit/Debit card, what should I do?
A. If you find that there has been fraudulent activity on your FCCU Credit/Debit card, first, follow the steps in the previous Q&A to block your card. You will then need to fill out these 3 forms:
Credit Card Dispute Form
Plastic Card Interview Form
Plastic Card Transaction Affidavit
These forms will state that there has been fraudulent activity on your card and provide us further information to know which transactions you initiated and those that were fraudulent. Once these forms have been completed, bring them in to one of our branch locations so we can verify your identity. You can download the forms right here online, or you may obtain a form at any one of our 9 Houston area locations.
Q. I need to dispute a charge on my FCCU
Credit/Debit card (duplicate charge, wrong amount charged, etc.),
what should I do?
A. The cardholder needs to fax a written statement to FCCU at 281-856-0032
(Attention: Credit Card Department) explaining the details of the
dispute. The written statement must include:
• Name of cardholder
• Date of transaction
• FCCU account number and card number
• Reason for dispute
• Amount charged on card
• Cardholder's signature
• Phone number where you can be reached
Q. What should I do if someone has forged
my signature?
A. You will need to fill out the Affidavit of Forgery form stating
that your signature has been forged. Bring the completed paperwork
along with a police report to one of our branch locations so we
can verify your identity. You can download the Affidavit
of Forgery Form right here online, or you may obtain a form
at any one of our 9 Houston area locations.
NOTE: Acrobat Reader is a FREE
download and is required in order to view and print these forms.
If you do not already have Acrobat Reader installed on your computer,
use the link provided below to direct your browser to the location
where you can download your copy.
Want more information on fraud?
Fraud Contact Information
ID Theft - "What's It All About"
For more information about ID theft, please click
here |
