All FCCU branches are open. In order to protect our employees and members, health safety measures remain in place at all branches.
It is encouraged to Make an Appointment to speak with a Personal Banker to open an account or to make any changes to your account. Please click here find your nearest FCCU Location.
NOTE Alief's drive thru, Katy Market and Sienna are currently under construction. Learn more here.
SAFETY MEASURES & REQUIREMENTS YOU WILL SEE IN BRANCHES:
When you visit a branch, our service areas will be equipped with protective shields. In areas where you encounter these measures, we ask that you please remain on the opposite side of the protective shields, maintaining your position with the shield between you and our FCCU team members. Tellers will use gloves when handling cash and we have also provided face shields and masks for all employees.
MASKS ARE REQUIRED
For your safety and the safety of our employees who meet with numerous members throughout the day, in somewhat close proximity, we require face masks be worn. The Center for Disease Control (CDC) is advising that face masks help catch airborne germs that are spread through coughing, sneezing and speaking. If you prefer not to wear a mask, we are able to assist you over the phone or you may utilize our drive-thru to complete a transaction.
APPOINTMENTS ARE ENCOURAGED
To assist us with limiting the traffic to branches, we recommend scheduling an appointment to speak with a personal banker for your financial needs. We are pleased to offer appointments by phone as well so you can stay home and stay safe while conducting your banking. A text feature is available for you to notify us of your arrival for your appointment. Text instructions will be provided when you schedule your appointment. You may wait in your vehicle until the appointment begins. Make an appointment here. Walk-ins are welcome but know there may be an increased wait without an appointment.
Hand Sanitizer stations will be available at all locations for your use and protection. Desks, door handles and surfaces will continue to be sanitized frequently throughout the business day.
We will continue to follow proper social distancing guidelines maintaining six feet between yourself and others. Signs on the floor will provide guidance on acceptable distance.