Fraud Claims

If you feel that fraud has occurred on your debit or credit card, you may file a dispute by completing each step below:

Block the Card

Call 1.833.852.1354. or visit any branch location

Obtain a New Card 

• Visit a traditional branch for an instant issued card or 
• Order a new card to be mailed to you at any branch or 
• Contact the Call Center at 281.856.5300

Verify the fraudulent transaction has posted to your account

File a Dispute with our Claims Department - Steps here

Monitor your account to ensure no further fraud occurs

Enroll in a Fraud Monitoring program
Download and enroll in Card Manager.

Tips for Preventing Fraud 

• Review receipts before you sign 
• Monitor your statements 
• Keep copies of receipts for your records 
• Be aware of your surroundings 
• Guard your PIN from fraudster “shoulder surfing” 
• Report missing cards immediately 
• Don’t reveal personal or financial information in an email, text or over the phone