Fraud Claims

If you feel that fraud has occurred on your debit or credit card, you may file a dispute by completing each step below:

Block the Card

Call 1.833.852.1354. or visit any branch location

Obtain a New Card 
  • Visit a traditional branch for an instant issued card or 
  • Order a new card to be mailed to you at any branch or 
  • Contact the Call Center at 281.856.5300

Verify the fraudulent transaction has posted to your account

File a Dispute with our Claims Department - Steps here

Monitor your account to ensure no further fraud occurs

Enroll in a Fraud Monitoring program
Download and enroll in Card Manager.

Tips for Preventing Fraud 
  • Review receipts before you sign 
  • Monitor your statements 
  • Keep copies of receipts for your records 
  • Be aware of your surroundings 
  • Guard your PIN from fraudster “shoulder surfing” 
  • Report missing cards immediately 
  • Don’t reveal personal or financial information in an email, text or over the phone

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